SEARCH
REGION: BELGIUM
Remote working at CHG-MERIDIAN

Remote working made simple: The platform factor

Data platforms allow us to organise and structure the flood of digital information in a sensible way when working remotely. They also enable us to work in virtual teams across borders. From anywhere. This type of flexibility is already the norm at CHG-MERIDIAN, and every day we learn something new. Find out here what data platforms we use that help us collaborate successfully.

The best technical equipment is useless if you do not have full access to data and cannot communicate seamlessly with the corporate environment when working remotely. The digital workplace involves more than just providing mobile devices, it is also about creating an environment where employees can access all the information and processes they need to make their work simple and successful. Making this environment available is only part of the equation; you also need to train employees on how to use virtual spaces to communicate and share information. Read on to learn more about the day-to-day digitalisation of remote working at CHG-MERIDIAN.

VIRTUAL WORKPLACES

According to the findings of the latest D21 Digital Index, 46 per cent of employees are given a laptop to work on, but only 16 per cent have remote access to their data. This lowly figure becomes a particular challenge when the bulk of the workforce suddenly has to work from home.

There are various ways to give remote workers access to company data, such as using a VPN to access the company servers. At CHG-MERIDIAN, we decided to use a private cloud. Our cloud-based desktop virtualization makes working remotely much easier by providing a desktop environment on the remote user’s device via the internet. This allows us to create entire workplaces in the cloud which can be accessed from anywhere via an internet connection. To the employee, the software looks like their usual PC in the office, but it is actually running in a central data center.

And since employees access company and customer data from a range of devices and locations, the aspect of data security, authentication, and encryption is hugely important. According to Cloud Monitor 2019, a study by Bitkom Research on behalf of KPMG, compliance with GDPR is the top criterion when choosing a cloud provider.

There are some factors that companies have little control over, such as the connection that their employees have to the wide area network. That is why network coverage and bandwidth should always be taken into account when developing remote working solutions.

COLLABORATIVE EFFORT

Collaboration tools and virtual meetings are becoming increasingly important, but research by Forrester shows that technical problems can hinder the successful use of these tools. When asked about obstacles to deployment and adding value, companies cited a lack of resources and tool compatibility, as well as difficulties with integrating tools from different vendors and ensuring appropriate network bandwidth (audio, video, messaging). The performance and reliability of the technology, and the fact that employee uptake was slow were right at the top of the list.

There are many collaboration tools on the market, and they all have their advantages and drawbacks. Performance and the ability to integrate into the existing software landscape were essential factors for us when choosing a product, which is why we opted for Microsoft Teams from the Office 365 suite. Selecting the tool is only the beginning, as you also need to learn how to collaborate effectively. We proactively support our employees in this respect. How do I switch between monitors? How do I enter presentation mode? How can I transfer conference calls from my smartphone to my desktop PC, or vice versa, without losing the connection?

AGILE PROCUREMENT AND SERVICE MANAGEMENT

The way in which procurement and service management are handled should also be considered when discussing the right platform strategy for the digital workplace. How can new devices be ordered remotely? What happens if the device is lost or damaged? How can you ensure that employees can continue working without any downtime, and are not frustrated by long periods of waiting? At CHG-MERIDIAN, we have set up our own self-service portal where each employee can select the mobile devices they need just like they are used to from large, user-friendly online retail platforms. They can also use it to request a replacement device if theirs has been lost or is defective, for example. Delivery to their home address is simple and straightforward.

“Every one of our remote workplaces has access to a comprehensive service and support network that spans the entire useful life of devices and meets all of the remote worker’s individual requirements. We believe that this level of support is essential to employee acceptance and a positive user experience.”

Thorsten Staudenmaier-Föhr
Service Design, CHG-MERIDIAN AG

Find out more

Discover the other solutions and services that we provide.
Man in a shirt sitting at a desk working on a laptop with headphones on
Mobile working at CHG-MERIDIAN

Remote working made simple: The technology factor

The digital workplace is an integral element of any digitalization strategy, and CHG-MERIDIAN is no exception. In order to implement the digital workplace successfully and optimize it in the long term, we believe there are three factors on which remote working depends.

read on 
A real-world example

THE DIGITAL WORKPLACE AT CHG-MERIDIAN

Mobile working is right on trend. But what do you need to do so that your employees can work remotely without any problems? Read on to find out how CHG-MERIDIAN implemented the digital workplace, and what elements were key to this.

read on 
two men sitting with laptops with a TV in the background
Digital Workplace

The digital workplace calls for an integrated approach

The digital workplace offers substantially more freedom and fulfilment for employees: they are less restricted in terms of when and where they work and are no longer tied to permanently installed devices such as desktop workstations. Instead, they always have access to the latest technology, which is tailored to their individual needs. CHG-MERIDIAN shows you how this can work.

read on 

Contact us!

Feel free to contact us in case of questions!

Stephen Kerr

Vice President Sales ANZ

  • CHG-MERIDIAN Australia Pty Limited
  • Level 11, 118 Mount Street
  • 2060 North Sydney
  • +61 29409 8200
  • +61 419 315733